🔒 Privacy Policy
This privacy policy explains how Puddleez® collects, uses, and protects the personal data of users of its website.
By using this website, you agree to the collection and use of your data in accordance with this policy.
1. Data Controller
The data controller is:
Trading name: Puddleez®
Registered office: 505 325 431 R.C.S. Roanne
Contact email: 📩 support@puddleez.com
2. Data Collected
We may collect the following information:
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Identity information: first and last name.
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Contact details: postal address, email, phone number.
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Order and delivery details.
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Payment information (securely processed by our providers: Shopify Payments, PayPal, etc.).
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Browsing data (cookies, IP address, browsing history).
3. Purposes of Data Processing
Your personal data is processed for the following purposes:
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To process and deliver your orders.
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To manage customer service (after-sales support, returns, warranties).
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To send marketing communications (where consent has been given).
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To analyse website traffic and improve our services (Google Analytics, Meta Pixel, etc.).
4. Data Sharing
Your personal data may be shared with:
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Our service providers (Shopify hosting, payment processors, shipping carriers).
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Our marketing partners (with your consent).
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Administrative or judicial authorities where required by law.
5. Data Retention
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Customer data: kept for the duration of the commercial relationship + 3 years.
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Billing data: kept for 10 years (legal obligation).
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Cookies: maximum duration 13 months.
6. Your Rights
In accordance with the EU GDPR and UK GDPR, you have the following rights:
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Right of access, rectification, and erasure.
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Right to object and restrict processing.
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Right to data portability.
To exercise your rights, please contact us at: [Contact email to be completed].
7. Cookies
Our website uses cookies to enhance user experience, analyse traffic, and deliver targeted advertising.
For more details, please refer to our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect your data (SSL, 3D Secure, Shopify secure hosting).
9. Governing Law
This policy is governed by French law and the EU GDPR.
If you are a resident of another country, you also benefit from the mandatory rights granted by the laws of your country of residence.
