If you couldn’t find the answer you were looking for in our FAQ, our team will be happy to assist you.
You can contact us at support@puddleez.com or by using the form below.
We aim to reply to all inquiries within 24 hours.
Got a question? You’re not alone — here are the answers to the questions we get asked the most. And if you need more help, our support team is just a message away.
We mainly ship our products within the United Kingdom, but we also deliver internationally. 🌍 No matter where you are, we’ll make sure your order finds its way to you!
Standard delivery within the UK and Europe takes 3–10 business days from dispatch. For the rest of the world, delivery may take 7–15 business days.
Yes. Once your order has been dispatched, you’ll receive a confirmation email with a tracking link to follow your parcel.
We accept major debit and credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay and Google Pay (where available).
If your order has not yet been shipped, please contact us as soon as possible at support@puddleez.com and we’ll do our best to assist you.
You can return items within 60 days (for cloth diapers & training pants) or 14 days (for other products), as long as they are unused, unwashed, and in their original packaging.
Return shipping costs are initially paid by the customer. However, once your return is processed, you’ll receive a store credit (voucher) to cover the return costs, which can be used on your next purchase.
Refunds are processed within 14 business days after we receive and inspect your return.
