📦 Shipping & Returns
We want to make shopping at Puddleez® as easy and reassuring as possible. Here you’ll find all the information you need about shipping, returns, and refunds.
🚚 Shipping Information
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Where do you deliver?
We deliver worldwide 🌍. -
How long does delivery take?
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Europe, UK, USA, Australia: 3 to 10 business days
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Rest of the world: 7 to 15 business days
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How much is shipping?
Shipping costs are calculated at checkout depending on your location.
🔄 Returns & Exchanges
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Reusable cloth diapers & training pants: You have 60 days to return them if you change your mind.
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Other products: You have 14 days to return them.
➡️ Important: Items must be unused, unwashed, and undamaged, in their original packaging.
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Who pays for the return?
Return shipping costs are the responsibility of the customer. -
Where do I send my return?
Puddleez® – Returns Department
1025 Route de l’Allumette
42120 Perreux – France
💳 Refunds
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How do I get refunded?
You choose:-
Refund via your original payment method 💳
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OR a store voucher (sometimes with a little extra bonus 🎁)
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When will I get my refund?
Refunds are processed within 14 business days after we receive and inspect your return.
🛡️ Product Warranty
All our products are covered by the legal 2-year warranty for defects or non-conformity.
